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- Lead-to-contact time: Average time from enquiry to first meaningful response. Owner: sales / CMO lead. Why it matters: speed shapes trust and determines whether the lead stays warm.
- Quote-to-win rate: Percentage of quotations turning into confirmed orders. Owner: founder / sales / CFO lens. Why it matters: this reveals whether pricing, offer clarity, and follow-up are working together.
- Expected cash-in from open deals (next 30 days): Owner: finance / sales / ops combined. Why it matters: this converts pipeline activity into a forward-looking cash view, not just a feel-good lead count.
These three work because they connect demand quality, commercial discipline, and near-term cash in one small dashboard the founder can actually review every week.